How Chrisco Works

SEE VIDEO ABOUT CHRISCO

About Ordering

You can order Chrisco for yourself or as a gift for someone else for an New Zealand delivery address.

All Chrisco products are available via a payment plan, no interest charges and no credit traps.
Orders are then delivered once a year, before Christmas. You can pay weekly, fortnightly or monthly. You can add products throughout the year too. The earlier you start, the smaller your weekly payments will be.

How to Place your Order

Online

Simply click "Add to Order" next to any of the products you would like to purchase. Items will be added to your shopping cart which will automatically update to show the current total. When you have added everything you would like to order, click on “Checkout" and follow the simple instructions that lead you through the ordering process. It's that easy! Please note: In most delivery locations, the price of products includes collecting your payments (charged to us by our bank) and delivery (conditions apply to Home and Living and Toys and Gifts for oversized and heavy items – please see Terms and Conditions of Purchase).

Phone

Once you have selected the products that you want, you can phone your order through to one of our friendly Customer Service Representatives on 0800 555 333. They'll be able to tell you how much your weekly payments will be, and help you with anything else you need.

Mail

You can download an Order Form

Once you have completed the Order Form, mail it to us: Chrisco Hampers, Reply Paid 140717, PO Box 100688, North Shore, Auckland 0745 (No stamp required)

Scan it and send to orders@chrisco.co.nz

How to complete a downloaded Order Form

Membership Details - Cross the relevant box and write your Membership Number if you have one.

Mailing Address - Complete your personal and address details.

Delivery Address - Complete delivery address details if different from mailing address.

Contact Details - Please provide phone numbers and email address.

Product Order Details - Write the details of the hampers that you want: Code, Hamper Description, Size (if applicable), Quantity and Price. Total up your order and write the total amount in the box provided.

Click the Budget Calculator to help you work out what your payments will be.

Gift Order to friends and family - Tick the box on the Order Form "This is a Gift" and let us know the address details and the message you would like to include. Write the details of the hampers you want. Call 0800 555 333

Personalised Items - Complete the personalised order Form on the reverse. Please ensure you write the name clearly. maximum of 12 characters inclulding hyphens and spaces.

Payment Details - Choose your payment start date, payment frequency and payment day.

SIGNATURE REQUIRED - Print and sign your name and fill in the date.

Direct Debit Request- Complete the Direct Debit Request to secure your order. We need your bank account number, not your EFTPOS card number. Don’t worry if your account has fewer numbers than the spaces provided – this is different for each bank.

About Your Payments

How can I pay for my order?

By direct debit or automatic payments.

Can I stop a Direct Debit payment?

Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e. before Friday midday for a Monday payment).

What is a Direct Debit Authority?

A Direct Debit Authority allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising Chrisco to debit your payments from your chosen account.
At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.

What happens if I miss a payment?

We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by the Final Payment Date - located throught our Catalogue and Online.

Will I be charged if I miss a payment?

Your bank, Credit Union or Building Societymay charge you a fee. Chrisco will charge you a small administration fee of $2.20 to covercosts we incur as a result of the dishonour

What happens if I can’t keep up my payments?

We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333.

What happens to my payments on Public Holidays?

Your Direct Debit payment will come out the Previous working day. Please note that Chrisco is located in Auckland, therefore we observe Auckland Anniversary holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.

HeadStart Plan

For information about HeadStart Plan CLICK this link. And for full Terms and Conditions of HeadStart Plans see Section 5 of Terms and Conditions.

Free Gift: To give you an extra helping hand, Chrisco will give a free gift to any customer whose HeadStart Plan is converted into an order for and that order is fully paid. The free gift will be delivered with our Toy & Gift Catalogue in December. (Limit one free gift per customer).

Calculating payments

Final payment for catalogue orders is due on 18 October 2024. Therefore, your payments depend on when you place your order and how often you make them.

All products display a total price. Once you add items to your shopping cart you can click on the payment calculator to estimate your payments. This calculation takes into consideration the remaining time available to make payments before the catalogue closes.

Cancellation Policy

Your order requires you to make small regular payments. If you are having difficulty making your payments please contact our friendly Customer Service representatives on 0800 555 333 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items.

If your order is cancelled, cancellation charges will apply which enable us to recover our selling costs.

You may cancel your order at any time prior to your taking possession of the goods you have ordered. If your order is cancelled within 21 days of the order being placed there will be no cancellation fee. After the 21 day cooling off period a cancellation fee of 20% of amount paid may apply (to a maximum of $250).

Any Questions?

Click here for answers to some frequently asked questions.